I wish it had been Tapas Tuesday yesterday but instead I spent the day accompanying the Ancient Mariner to a plethora of institutions as his trusty ‘consigliere’, personal shopper, carer and fellow churro muncher.
He’d found a few gold doubloons languishing at the bottom of his treasure chest and we had one of those rare personal father/daughter moments trading memories of bygone days between churro dunks into our coffees. A moment to be cherished for sure.
Churros, like kebabs always taste fabulous at the time but lead to regrets or belly ache later on. For someone with no gallbladder, eating greasy fried dough is perhaps not the most sensible thing to do but hey, when in Spain …
Fortified by our fried feast, we headed off to the local health hub/clinic which doubles up as both a doctor’s surgery and mini A&E department.
A large poster on the main entrance informed all visitors that compulsory facemasks were in operation and a security guard posted nearby was there to ensure you wore one. No face covering, no entry to the building simple as that. Believe me, you don’t want to argue with Spanish security personnel they look ferocious even with a facemask on! I think it’s those imposing dark eyebrows.
Having gotten through Checkpoint Carlos, you grab a ticket with a number on it rather like you used to do at supermarket deli counters of old or at McDonalds then wait to be called to the front desk. Ten numbers in front of us but the girls rattled through them fairly quickly.
Once your golden ticket number is called, you state your case to the jolly receptionist and present your national identity card. All health records are stored on their computer system using your unique DNI number (documento nacional de identidad or national identity document to us Brits). This card validates that you are eligible to use medical services provided.
On completing this check, your request is triaged on site. None of this online malarkey. Depending on your requirements it’s either a trip to another part of the building or a simple instruction to visit one of the local pharmacies. I counted at least 3 pharmacies within yards of the clinic.
All we wanted was a repeat prescription – no forms to fill in or online request to struggle with. The receptionist raises the prescription request there and then, wings it over to the doctor electronically who then authorises it and pings it straight over to the pharmacy. Medication ready to collect later on in the day or the following morning. No waiting around for days to get new meds.
Like the UK, the surgery was predominantly filled with older folk but unlike the UK, not everyone had a smartphone glued to their hand because all those techno-barriers that exist in Britain were not in evidence since the surgery staff handled it all for you. Unlike a lot of UK GP surgeries, customer service was given with a SMILE and a bit of friendly chit chat making you feel welcomed instead of a great inconvenience.
This morning at the pharmacy, I handed Mum’s national ID card to the pharmacist who stuck it into an electronic card reader gadget that told them who it was for and what had been prescribed. Interestingly, the Spanish word for prescription is ‘receta’ which also translates as recipe when cooking. There’s no third degree at the counter demanding dates of birth, postcodes or any other info as all of that is conveniently accessible at the touch of a button via the ID card. Just as well as my Spanish is a bit ropey when it comes to medical terminology.
Our NHS certainly has a lot to learn from other countries. Maybe Wes Streeting could personally look in on a few foreign health hubs to see how they do it effectively and No ID Here Keir should definitely re-consider the benefits to the health service of having national identity cards.